1. Information We Collect

We may collect and process the following data:

  • Personal Information: Name, email address, phone number, address.
  • Technical Data: IP address, browser type, operating system, and browsing behaviour.
  • Usage Data: Information about how you use our website and services.
  • Marketing Preferences: Your communication preferences and responses.

2. How We Use Your Information

We use your information to:

  • Respond to your enquiries or requests.
  • Provide quotations, schedule appointments, or deliver services.
  • Improve our website, services, and customer experience.
  • Send occasional promotional emails (with your consent).
  • Comply with legal obligations.

3. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Your consent
  • Performance of a contract
  • Legal obligations
  • Our legitimate interests, where these do not override your rights

4. Data Sharing & Disclosure

We never sell your data. However, we may share your data with:

  • Trusted third-party service providers (e.g. payment processors, installation teams)
  • Regulatory bodies, if legally required
  • IT and analytics providers for website optimisation

All third parties are required to respect the confidentiality and security of your data.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal data
  • Withdraw your consent at any time
  • Object to or restrict certain processing activities
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

7. Cookies

Our website uses cookies to enhance user experience and gather anonymous usage statistics. You can choose to accept or decline cookies through your browser settings.

8. Data Security

We have implemented appropriate technical and organisational measures to safeguard your personal data against loss, misuse, or unauthorised access.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Sahara Solar Limited
Email: info@saharasolar.co.uk